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When your in-house call center is closed, over capacity or out of service, your customers are still trying to reach you. USA 800 provides the extended service capability and security you need to handle these contacts. We offer 24/7 after hours call handling, overflow within existing call queues or during peak season volume spikes, as well as disaster recovery and/or special needs calls or internet contacts (e.g. product recalls, customer notices, etc.). Our multi-channel, IVR, web-chat and e-mail capabilities also can be deployed to lower the overall cost per contact while expanding your service capacity in our environment.
USA 800 has the flexibility to react and scale quickly within and across all three of our centers. We pride ourselves in our ability to provide the same high quality customer experience and mirror image of your center within “a moment’s notice”. With the proper up-front planning and training in place, we can be prepared to handle any of your standard or emergency overflow requirements. Why take the risk of missing one more important customer contact? Call us today. |
